I’m terribly disappointed with VPost’s service.
Here’s my story.
My parcel was processed at their USA address. That means VPostUSA has received the parcel from Kitchenaid.
Then, I received another email on 13 August 2011 that my parcel has reached Singapore and I SHOULD receive my parcel within 3 working days. However, nothing was delivered even as of now as I type out this post!
I sent 2 feedback to VPOST and all I got was standard replies. I gave them 2 weeks and they still cannot locate my parcel????
Do you think I should send this to ST Online?
Update on 22 Sep 2011: They did not send me any status update of the parcel as I update this post 😦
Update on 25 Sep 2011: Sigh… 😦
Update on 28 Sep 2011: I’ve just ask for a status update. I wonder who really is following up on my case? Every time, I see a different person replying to me.
I can’t use my kitchenaid ice-cream maker (bought from Amazon) made for US market because of a safety ring that comes with the Kitchenaid mixer bought in Singapore. Why don’t I buy the ice-cream attachment from Mayer? The Singapore distributor does not stock the ice-cream maker for months already and they do not sell the adapter for use with this localized model.
After sending a feedback to Kitchenaid via Facebook, they offered to send me a free adapter to use with my standing mixer. But, a US address is required. So, I use VPOSTUSA’s. VPOST system was dumb enough. They required an amount. I told them it’s FOC and they replied that their system cannot process without a figure. Exasperatedly I told them it’s FOC, type “1” if your system cannot accept any amount <= “0”.
Sigh… after all that trouble and wait, I’m still waiting for it to be found and delivered… 😦